TERMS AND CONDITIONS
• Our rooms are equipped with a king size bed to be occupied by 2 people. This amount being the maximum number of guests in a single room
• We have the option of single beds upon request.
• We are a 100% smoke-free hotel. Therefore, smoking is not allowed inside your room or in common areas. In case of violating this policy, $ 100 USD (One Hundred American Dollars) will be charged to the card provided as a guarantee during your check-in at the hotel.
• Maria Condesa is an exclusive hotel for adults, so children under 18 will not be admitted, for any reason.
Check-in and check-out times:
Arrival 15: 00hrs
Departure 11: 00hrs
You can have your room before the established arrival time or you can leave after the scheduled departure time, with prior request and subject to availability.
During your check-in:
• Upon arrival you will be asked for a credit card, as a guarantee for the payment of extra services, not included in your initial reservation or an amount of $ 1,000 pesos MXN (One thousand Mexican pesos)
• While you are checking in, you will be given an electronic key to your room, you can request one more, with two being the allowed number of keys per room. Same that must be delivered upon departure. If it is lost or not returned, there will be a charge of $ 10 USD (ten American dollars) per key.
Reservations and Guaranteed Deposits
• If you arrive at Maria Condesa at dawn and wish to have immediate access to your room, we recommend that you book the night before the day of your arrival.
• Rates will be charged in Mexican pesos taking into account the exchange rate of US dollars. The exchange rate is provided by https://www.bloomberg.com, page where you can consult it
• The currency exchange rate may change without prior notice.
• The amount charged may depend on the exchange rate that your bank takes on the day of making the payment. If you have any questions in this regard, you can contact us at the following telephone number: +52 55 52 86 58
• Similarly, for late departures, the reservation of an additional night will guarantee access to your room until your departure time from the hotel.
• In case of no-show (No show), the charge will be made proportional to the number of nights reserved, taking into account the cancellation policy that was accepted at the time of booking.
• Any missing or damaged item in the room during your stay will be charged to the card left under guarantee.
• We inform you that any change in your reservation is subject to availability.
All confirmed reservations have breakfast included during the days of your stay (tips are not included).